Office of Arbitration Services

Terri D. Brown

Director, Office of Arbitration Services

Terri D Brown is the Director of the Office of Arbitration Services at the National Mediation Board (NMB). Ms. Brown is responsible for all aspects of grievance and interest arbitration in the airline and railroad industries. Ms. Brown joined the NMB in 2002 as a Mediator and was subsequently promoted to Senior Mediator in 2010. She has more than 25 years of experience in labor relations, mediation, arbitration, and dispute resolution. During her tenure as an NMB mediator, she successfully mediated many complex cases in both the airline and railroad industries. Since 2011, she has served as one of the two Ombudsman under the NMB’s internal Conflict Prevention and Resolution Policy.

Ms. Brown has an MBA from the University of Baltimore, a JD from Howard University, and a BA from Chatham University.