| Name | Title | Telephone |
| Terri D. Brown | Director, Office of Arbitration Services | 202-692-5069 |
| Linda Gathings | Arbitration Program Specialist (Chicago) | 312-751-468 |
| Elijah Crayton | Lead Management and Program Analyst | 202-692-5055 |
| Michaela Guyton | Arbitration Program Specialist (Chicago) | 312-751-4688 |