Office of Arbitration Services

Terri D. Brown

Director, Office of Arbitration Services

• Terri D. Brown, Director, Arbitration Services, is responsible for all aspects of grievance and interest arbitration in the airline and railroad industries. Ms. Brown has served as the Director of Arbitration Services since March 2020. She joined the NMB in 2002 as a Mediator and was subsequently promoted to Senior Mediator in 2010. Ms. Brown has more than 25 years of experience in labor relations, mediation, arbitration, and dispute resolution. During her tenure as an NMB mediator she successfully mediated many complex cases in both the airline and railroad industries.

Ms. Brown has an MBA from the University of Baltimore, a JD from Howard University and a BA from Chatham University.